Levity

Levity: AI Automation for Efficient Freight Email Operations

Levity offers an innovative AI-driven solution designed to revolutionize freight management by automating email operations. This platform aims to enhance efficiency by streamlining sales, orders, and tracking processes directly from email inboxes to Transportation Management Systems (TMS), thereby allowing businesses to focus more on customer relationships and less on administrative tasks.

Key Features

• Email Categorization and Information Extraction: Levity automatically categorizes incoming emails and extracts critical information, reducing manual data entry.
• Direct Integration with TMS: Pushes extracted data directly to your TMS, ensuring seamless workflow integration.
• Customizable Workflows: Offers a drag-and-drop interface for configuring and testing automated workflows of varying complexity.
• Data Privacy and Security: Committed to safeguarding user data with annual compliance audits and SOC 2 security standards.

Main Use Cases

• Freight Quoting: Automates the quoting process, significantly reducing quote generation time.
• Direct Order Entry: Streamlines order entry into TMS, improving efficiency in meeting customer Service Level Agreements (SLAs).
• Customer Track and Trace: Provides immediate status updates, enhancing customer satisfaction by drastically reducing response times.

User Experience

Levity has been instrumental in improving operational efficiency for fast-growing logistics companies. Users report substantial time savings and increased customer satisfaction due to the platform's ability to handle repetitive tasks and provide quick, accurate responses.

How to Use

1. Connect Your Data Sources: Integrate with various business applications like Gmail or Outlook.
2. Configure AI Blocks: Set up email classification, information extraction, document summarization, and contextualized replies.
3. Set Up Workflows: Use the drag-and-drop interface to configure and test automated workflows.
4. Publish and Automate: Let the system run in the background, handling tasks automatically.

Pricing

Levity's pricing model is based on a monthly base fee starting at $79/month for self-serve users, plus a variable cost based on the volume of incoming emails processed, ranging from $0.05 to $0.30 per email.

Potential Limitations

While Levity offers robust automation capabilities, users may need to invest time in setting up and customizing the system to fit their specific business processes. Additionally, the cost may vary depending on the volume of emails processed, which could impact smaller businesses differently than larger enterprises.