Maxdesk

Maxdesk is a help desk and ticketing platform for teams that answer customer email. It turns every inbound message into a tracked ticket with an owner, a status and an SLA timer, so nothing is answered twice and nothing is quietly lost in a shared inbox.

How it works. Connect a support address such as [email protected] and Maxdesk converts incoming mail into tickets, threads replies back onto the original conversation, and keeps the whole history on one page. Agents work from shared views filtered by status, priority, assignee or tag. No-code automation rules route tickets to the right queue, apply macros and canned replies, escalate when an SLA is at risk, and close threads that have gone quiet. A public knowledge base lets you publish an answer once and link it from a reply, and the reporting shows ticket volume, first-response time, resolution time and per-agent workload.

Who it is for. Small and mid-sized SaaS, e-commerce and internal IT teams that have outgrown a shared Gmail or Outlook inbox but do not want per-seat pricing deciding how many people are allowed to help a customer.

Pricing. The free plan is genuinely free and includes unlimited agents and unlimited tickets - seats are never the thing you pay for. Pro at $20 per workspace per month and Elite at $99 per workspace per month add advanced automation, deeper reporting and AI-assisted drafting and summarisation. Maxdesk is web based and runs in any modern browser, with nothing to install.