AI support coworker inside Slack that answers team questions from your tickets, reviews, and chat history.
Scout by Fini homepage
1 / 3Overview
What is Scout by Fini?
The AI coworker for support teams, on Slack
Scout by Fini is an AI coworker for support teams that lives inside Slack. Instead of digging through tickets, reviews, and chat history, team members ask Scout in plain language and get grounded answers in seconds for quick questions and minutes for deep dives.
Scout reads support tickets, chats, product reviews, app store feedback, and Reddit/X threads in the languages customers actually write in. It spots emerging patterns before they become escalations, produces scheduled reports (for example every Monday at 9 AM), drafts missing help articles, and files bug reports to Jira or Linear with root cause analysis and real customer quotes. Every action is gated: nothing is changed or sent without approval from a named team member, and Scout never talks to customers directly.
A single-sentence correction teaches Scout permanently, so answers, reports, and automations keep improving over time. Pricing is credit-based and paid, with a $10,000 free credits promotion and a Product Hunt launch code (SCOUTHUNT) available.
Platforms and languages
Scout by Fini Availability
Platforms
Languages
Capabilities
Scout by Fini Key Features
Ask anything in Slack
Ask in plain language from the channel your team already uses. Simple questions get answers in seconds, deeper ones within minutes.
Self-learning corrections
Correct Scout once in a sentence and it remembers permanently, shaping every future answer, report, and automation.
Reads tickets and public reviews
Reads support tickets, chats, reviews, app store feedback, and Reddit/X posts in the languages your customers write in.
Scheduled and on-demand reports
Generates reports on demand or automatically on a schedule, e.g. every Monday at 9 AM, surfacing patterns and at-risk accounts.
Help articles and bug reports
Drafts missing help articles and files bugs to Jira/Linear with root cause and customer quotes. Every change needs a named person's approval.
Best for
Who uses Scout by Fini?
Support leads, CX operations, product managers, and customer success teams
Read every ticket and review, spot issues before they escalate, update help docs, and file evidence-backed bugs
Plans and access
Scout by Fini Pricing
Paid
Paid, credit-based pricing; $10,000 free credits promo and Product Hunt code SCOUTHUNT.
Common questions
Scout by Fini FAQs
Does Scout talk to my customers?
No. Scout works inside Slack for your team only. It never interacts with customers directly.
Can Scout make changes without approval?
No. Every change Scout proposes needs approval from a named person on your team first.
What data can Scout read?
Support tickets (up to 12 months back), chats, product reviews, app store feedback, and Reddit/X posts, via 100+ connectors.
How is my data protected?
Data is isolated, hosted on GCP in the EU (Sweden), and the company holds SOC 2 Type II and ISO 27001 certifications with GDPR compliance.
How long does it take to get started?
Most teams are up and running the same day they connect Scout to Slack.
Reviews
See what the community thinks and share your experience.
—
Based on 0 ratings
Rating distribution
Community reviews
No reviews
No written reviews yet.
