Tori

The smartest AI support agent for customer success

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An AI support agent by TalkJS that learns your product from your existing content and answers customer questions through a customizable chat UI.

Tori homepage

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Overview

What is Tori?

The smartest AI support agent for customer success

Tori by TalkJS is an AI support agent for customer success. It learns your product in depth from the content you already have — your help center, docs, or product website — then delivers accurate answers to even the most complex customer questions through a chat UI you can fully customize.

Tori answers what it knows and escalates what it doesn't: instead of inventing answers, it flags uncertainty and hands the conversation to your team with full context and cited sources. Built on TalkJS production-grade messaging infrastructure with GDPR-ready controls and end-to-end encryption.

The Trial plan is free with no time limit (50 AI responses per month). Paid plans are $35, $140, and $550 per month, with custom Enterprise pricing.

Platforms and languages

Tori Availability

Platforms

WebApi

Languages

English

Capabilities

Tori Key Features

Learns from your existing content

Builds a trusted knowledge layer from your help center, docs, or product website — no manual training needed.

Accurate answers, honest escalation

Answers even complex customer questions accurately, and flags uncertainty instead of inventing answers, bringing in your team when confidence is low.

Seamless handoff to humans

When a human needs to step in, the full conversation and cited sources go to your support team — customers never repeat themselves.

Fully customizable UI

Run it in your help center, app, or website through a chat UI you can fully customize, or connect via API on TalkJS messaging infrastructure.

Live in minutes

Paste your help center, docs, or product site URL, let Tori learn your product, and embed the chat UI — from URL to live support in minutes.

Best for

Who uses Tori?

Customer support teams

Deliver accurate AI answers to customer questions and escalate to humans with full context when needed

Plans and access

Tori Pricing

Freemium

Free Trial (50 AI replies/mo, no time limit); Basic $35/mo; Standard $140/mo; Growth $550/mo; Enterprise custom.

Free trial available

Common questions

Tori FAQs

What is Tori?

An AI support agent that learns your product from your existing help center, docs, or website content, then answers customer questions through a fully customizable chat UI.

How do I get started?

Three steps: paste your help center, docs, or product site URL; Tori learns your product into a knowledge base; embed the chat UI in your docs, app, or website. Live in minutes.

How much does it cost?

The Trial plan is free with no time limit (50 AI responses per month, 1 seat, 1 agent). Paid plans are $35, $140, and $550 per month in USD; Enterprise is custom quoted.

How is my data protected?

GDPR-ready data controls, end-to-end encrypted conversations and content, built on ISO 27001 certified TalkJS infrastructure.

What happens when Tori cannot answer?

It flags uncertainty instead of guessing and seamlessly hands the conversation — with full context — to your human team.

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