Reads a customer email, Slack message or Jira ticket, then investigates your database, code and logs to find the root cause and draft the fix.
TraceX homepage
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What is TraceX?
The AI engineer for your production issues
TraceX is the AI engineer for your production issues. It reads a customer's email, Slack message or Jira ticket, investigates your database, code and logs read-only, and returns the root cause with evidence for every claim, a fix as a pull request and a drafted reply. It is free in private beta.
- From support ticket to root cause with evidence
- Fixes delivered as pull requests for human review
- Follow-up questions and ongoing conversations
- Read-only investigation; sensitive fields redacted
- Slack, Gmail, Jira, GitHub, GitLab, Linear, Postgres, Sentry, Datadog, Stripe
TraceX is free during the private beta: 50 investigations and 500 chat messages a month, up to 5 seats, with every integration and the TraceX CLI. Larger teams can talk to the team about higher limits, their own model account, private tenancy or self-hosting. Formal pricing has not been announced.
Platforms and languages
TraceX Availability
Platforms
Languages
Capabilities
TraceX Key Features
From ticket to root cause
Reads a customer email, Slack message or Jira ticket, then investigates your database, code and logs read-only and returns the root cause with evidence for every claim.
Fixes as pull requests
Produces a ready-to-merge fix as a pull request plus a drafted customer reply, reviewed by a human before anything ships.
Ask follow-ups in plain language
Investigations, conversations, fixes and code review in one place, with a CLI for engineers who prefer the terminal.
Read-only and safe by design
Never writes to your database or changes code directly; sensitive fields are automatically redacted.
Plugs into your stack
Connects Slack, Gmail, Jira, GitHub, GitLab, Linear, Postgres, Sentry, Datadog and Stripe.
Best for
Who uses TraceX?
Engineering and support teams
Find the root cause of customer issues with evidence, without digging through logs by hand
Teams handling escalations and incidents
Turn support tickets into investigated causes, fixes and drafted replies
Plans and access
TraceX Pricing
Free
Free during private beta (50 investigations/mo); pricing TBD.
Common questions
TraceX FAQs
Is TraceX really free during the beta?
Yes. Private beta workspaces get 50 investigations and 500 chat messages a month at no cost while TraceX is in beta.
Does TraceX write to my production database?
No. It only reads production data; fixes are delivered as pull requests for human review, and sensitive fields are redacted.
Can I self-host TraceX?
Self-hosting is available for larger teams, along with private tenancy, SSO and data residency controls.
What do I need to start?
Connect a database and a repository, then ask your first question in minutes; a sandbox is available to try.
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