WordPress plugin combining an AI chatbot, ticket system, and knowledge base — answering customers from your docs with human handoff when unsure.
NiroHelp homepage hero
Overview
What is NiroHelp?
Save time and money with AI-native support for WordPress
NiroHelp is an AI-native help desk for WordPress that combines a knowledge base, a ticket system, and AI in one admin menu. Its AI uses your documentation to answer customer questions in chat and reply to support tickets automatically — customers get faster answers while your team spends less time on repetitive questions, and a human takes over whenever the AI is unsure. No OpenAI API key is needed: AI runs on an included NiroHelp Cloud credit allowance.
Core features: an AI chatbot (a single vanilla-JS snippet, embeddable on any site and brandable); ticketing with 8 statuses, auto agent assignment, custom fields, a customer portal, passwordless client login, and email piping; a knowledge base with full-text search, categories, tags, and doc helpfulness voting; an "Ask NiroHelp" admin copilot with support metrics, sentiment analysis, and AI deflection stats; plus Slack notifications, webhooks, and one-click migration from 7 popular plugins (BetterDocs, weDocs, Echo KB, BasePress, Awesome Support, SupportCandy, JS Help Desk).
Pricing is freemium. The core is free forever on WordPress.org. Paid plans unlock AI: Starter $79.99/yr early-bird (reg. $99.99, 1 site, 1,000 AI credits/mo), Growth $239.99/yr (reg. $299.99, 5 sites, 6,000 credits), Agency $399.99/yr (reg. $499.99, 10 sites, 15,000 credits), with a 30-day money-back guarantee and an early-bird 20% discount until 2026-09-30. One credit equals one AI answer and resets on the 1st. Docs: nirohelp.com/docs. FAQ: nirohelp.com/faq. Contact: [email protected].
Platforms and languages
NiroHelp Availability
Platforms
Languages
Capabilities
NiroHelp Key Features
AI ticket auto-responder
Replies to tickets from your docs when confidence meets the threshold (default 70%), and stays silent otherwise so humans take over.
AI chatbot
A single vanilla-JS snippet you can embed on any site, brandable, answering visitors in real time from your documentation.
Knowledge base
Publish docs without a page builder — searchable, nested topics, product tags, and helpfulness voting, SEO optimized.
Ticketing system
8 statuses, auto agent assignment (random, round-robin, least-loaded), custom fields, customer portal, passwordless login, and email piping.
Dashboard + AI copilot
Support metrics, sentiment analysis to spot frustrated customers, AI deflection stats, and an 'Ask NiroHelp' copilot over your support data.
Best for
Who uses NiroHelp?
WordPress plugin/theme shops and WooCommerce stores
Answer repetitive customer questions automatically from existing docs
Agencies and membership/course sites
Run chat, tickets, and docs from one WordPress admin menu
Plans and access
NiroHelp Pricing
Freemium
Free forever core; Starter $79.99/yr; Growth $239.99/yr; Agency $399.99/yr. Early-bird 20% off until 2026-09-30.
Common questions
NiroHelp FAQs
What do I need to get started with NiroHelp?
WordPress 6.0+ and PHP 7.4+ are required. Install the plugin and connect your documentation.
What do paid plans unlock?
Paid plans unlock the AI features (chatbot, ticket auto-responder, copilot) and email piping. The core help desk stays free forever.
How do AI credits work?
One credit equals one AI answer. Credits reset on the 1st of each month; Starter includes 1,000, Growth 6,000, and Agency 15,000.
Do I need my own OpenAI account?
No — the AI runs on an included NiroHelp Cloud credit allowance, so you never enter your own API key.
What happens if I cancel or uninstall?
If you cancel or uninstall, the plugin falls back to the free core and your data stays in place.
Reviews
See what the community thinks and share your experience.
—
Based on 0 ratings
Rating distribution
Community reviews
No reviews
No written reviews yet.
