AI customer service with live chat, ticketing, a knowledge base, multilingual translation, calls, and remote assistance.
TWT Chat customer service platform homepage
Overview
What is TWT Chat?
One Platform for All Customer Service
TWT Chat
TWT Chat is an AI customer service and customer communication platform for global businesses. It combines live chat, ticketing, AI customer service, and a knowledge base.
Key capabilities
- Live chat and support ticket management
- AI customer service and a knowledge base
- Multilingual translation
- Audio and video calls
- Remote assistance
- Desktop and mobile access
Who it serves
TWT Chat serves cross-border ecommerce businesses, SaaS teams, independent online stores, DTC brands, exporters, IDC providers, and digital service businesses. Teams can use it to answer customer questions, organize support requests, and assist customers across languages and locations.
Paid plans are available with a 14-day free trial. Visit https://www.twt.com/chat for current product information.
Platforms and languages
TWT Chat Availability
Platforms
Languages
Capabilities
TWT Chat Key Features
Live chat and ticketing
Handle customer conversations through live chat and organize support requests as tickets.
AI customer service and knowledge base
Provide AI customer service and maintain a knowledge base for customer support information.
Multilingual and remote support
Support cross-language conversations with multilingual translation, audio and video calls, and remote assistance.
Plans and access
TWT Chat Pricing
Paid
Paid plans are available with a 14-day free trial. See the official product website for current plan details.
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