AI-native IT service platform with 100+ production-ready agents that resolve employee IT and HR requests conversationally inside Slack and Teams.
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Overview
What is Harmony?
AI agents that resolve IT/HR tickets inside Slack and Teams
Harmony is an AI-native IT service platform built around 100+ production-ready AI agents rather than a bolted-on chatbot. Employees get help conversationally inside Slack, Teams, or Zoom — the agents autonomously resolve password resets, app access requests, onboarding tasks, and device issues, with 60%+ auto-resolution claimed within days of deployment.
Behind the scenes, a generative knowledge base learns from tickets, users, and context and maintains itself in real time. A unified workspace covers ticketing, asset inventory, SaaS and app management, and workflows with 100+ integrations (Okta/Entra/AD, MDM, ServiceNow, Jira, Freshservice, HRIS, Confluence, Google Drive). An AI workflow builder supports deterministic flows, backup approvers, SLA rules, and a full audit trail. Enterprise security includes SOC 2, ISO 27001, GDPR, HIPAA, CCPA, and EU AI Act alignment, with policy guardrails, human-in-the-loop approvals, and least-privilege access.
Pricing is sales-led enterprise (per-user, via demo); no public prices are published. Book a demo at harmony.io/demo.
Platforms and languages
Harmony Availability
Platforms
Languages
Capabilities
Harmony Key Features
Agentic service desk
100+ production-ready AI agents autonomously resolve password resets, app access, onboarding, and device issues inside Slack, Teams, or Zoom.
Self-maintaining knowledge base
A knowledge base that learns from tickets, users, and context and keeps itself current in real time.
Unified IT workspace
Ticketing, asset inventory, SaaS/app management, and workflows with 100+ integrations across identity, MDM, ITSM, HRIS, and docs tools.
AI workflow builder
Deterministic flows with backup approvers, SLA rules, and a full audit trail.
Enterprise security
SOC 2, ISO 27001, GDPR, HIPAA, CCPA, and EU AI Act alignment, with guardrails, human-in-the-loop approvals, and least-privilege access.
Best for
Who uses Harmony?
IT teams at mid-market and enterprise companies
Auto-resolve employee IT requests inside Slack or Teams
HR, Operations, and Finance teams
Handle employee service requests with AI agents and auditable workflows
Plans and access
Harmony Pricing
Paid
Sales-led enterprise pricing, per user (private offers on AWS Marketplace). No public prices published.
Common questions
Harmony FAQs
How do employees use Harmony?
Employees message it in Slack, Teams, or Zoom like a colleague. The AI agents resolve common IT and HR requests directly and escalate to humans when needed.
How fast can we expect results?
Harmony is designed to reach 60%+ auto-resolution within days of deployment.
How is Harmony priced?
Pricing is negotiated per user through a sales-led process; private offers are also listed on AWS Marketplace. Book a demo for a quote.
What security and compliance does Harmony offer?
It holds SOC 2 and ISO 27001 certifications and aligns with GDPR, HIPAA, CCPA, and the EU AI Act, with policy guardrails and human-in-the-loop approvals.
Which teams is Harmony built for?
IT teams are the primary buyers, and the platform also serves HR, Operations, Finance, Legal, and Security teams at mid-market and enterprise companies using Slack or Teams.
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